Privacy & Cookies
Purpose of this Privacy Policy
This Privacy Policy aims to give information about how we collect, use and process personal data through the use of our website and otherwise in respect of our customers and potential customers.
A data controller, according to applicable data protection laws means a person who determines the purposes for which and the manner in which any personal data is to be processed. A data processor means any person who processes the data on behalf of the data controller.
Where we are a data controller
We are a data controller in relation to the personal data that is collected from those who visit our Website and/or enquire about or request our services or to whom we market our services
Where we are a data processor
We process your personal data to operate our business, maintain and provide you with the services you may have requested, as well as to provide customer service and support generally.
Information we may collect and how we use it
We may collect and process the following information about you:
Submitted Information
This kind of information may include your name, email address, and other contact details such as your home or work address and telephone numbers. We may also collect information such as your bank account details however none of these details are retained. We use this information to enable you to make use of our services and to enable us to provide a good level of customer service. We do not participate in any unsolicited marketing activities.
Additional Information
If you contact us with a complaint or query about the products or other services that we offer, we may keep a record of that correspondence to ensure we provide good customer service. We may also ask you to complete surveys about our products and services that we use for research purposes, although you do not have to respond to such surveys.
Marketing
We do not use any of your details you provide to us to offer further information about our products and services unless specially asked by you. Please note we may still contact you about service-related issues, such as product safety notices, changes to terms and conditions or this Privacy Policy.
Cookies
Our website uses cookies which are tiny text files which identify an Individual’s computer or device to our server as a unique user when they visit certain pages on the website and they are stored by their Internet browser on their computer or device’s hard drive. Cookies can be used to recognise an Individual’s Internet Protocol address, saving them time while they are on our Website.
We only use cookies for an Individual’s convenience in using the Website and not for obtaining or using any other information about the Individual (for example targeted advertising). The Individual’s browser can be set to not accept cookies, but this would restrict their use of the Website. All the personal data we process is processed by our staff in the UK. However, for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so.
The cookies in use are:
| Category | Cookie Name | Purpose |
|---|---|---|
| Necessary Cookies | PHPSESSID | Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. |
| Necessary Cookies | cookiesAccepted | Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. |
| Necessary Cookies | wordpress_test_cookie | Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. |
| Necessary Cookies | cookiesAcceptedAnalytics | Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. |
| Necessary Cookies | cookiesAcceptedYouTube | Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. |
| Necessary Cookies | cookiesAcceptedDoubleClick | Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. |
| Necessary Cookies | cookiesAcceptedGoogle | Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. |
| Analytical cookies | '_ga', '_gat', '_gid' | Used to see how our website users navigate the site |
| YouTube | 'GPS','PREF','VISITOR_INFO1_LIVE','YSC','remote_sid','nextId','requests' | Used by Google to deliver YouTube content on the website |
| DoubleClick | 'IDE','test_cookie' | Used by Google to deliver DoubleClick advertising on YouTube videos |
| Google Maps | 'NID' | Used by Google to deliver maps on the website |
How we store personal data
All personal data collected by or shared with us is stored on our secure servers within the UK. We use industry standard security and firewalls on our servers. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of an Individual’s personal data. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to an Individual.
We collect and store all Employee personal data including ID photographs. We retain and use personal data as necessary to comply with our legal obligations, resolve disputes, and fulfil our obligations under our contracts.
How do we process your personal data?
We process your personal information to operate, maintain and provide you with the products and services you have requested, as well as to provide customer service and support. We will always indicate if the provision of certain information is voluntary and you will be able to withdraw your consent or exercise your rights in relation to this information at any time as permitted by applicable law.
This means that the ‘legal basis’ for us processing your personal information as described above will typically be one of the following:
- it is necessary to fulfil a contract
- for legitimate business interests
- your consent
- where the processing is necessary for compliance with our legal obligations
We will only process personal information which is considered “sensitive” where we have obtained your explicit consent for the purposes of providing our services to you or when contractually obliged to. An example of sensitive personal information is information relating to your medical history, which may include patients’ experiences using our products.
Children
Our website and services are targeted at persons over the age of [16]
The GDPR sets the age when a child can give their own consent to this processing at [16] although this may be lowered to a minimum of [13] in the UK. If a child is younger then you will need to get consent from a person holding ‘parental responsibility’.
If you are under the age of 16, you are not allowed to use any of our services or create an account with us unless permitted by applicable law or your parents / guardians have provided their consent.
Disclosing information
We may disclose your personal information: (a) to enforce any agreements we may have with you or to investigate potential breaches, or (b) to protect the rights, property or safety of us, the users of our services, or others.
Legal Rights
An Individual has the following rights in relation to their personal data:
- the right to be informed
- the right of access
- the right to rectification
- the right to erasure
- the right to restrict processing
- the right to data portability
- the right to object
- the right not to be subject to automated decision-making including profiling
Contact Details
Name: Daniel Dolman
Email address: info@taylordolman.com
Telephone number: 0845 838 0600
Complaints can be made at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with any concerns before any approach is made to the ICO so please contact us in the first instance.
